Fequently Asked Questions

Have some questions?

What is an App?

An iPhone application is a small computer program that runs on the iPhone. The iPhone can be a powerful marketing platform and GymBrand Apps takes full advantage of it.

An Android application is the similar but designed to be downloaded onto Android phones.

How can a mobile App help my business?

iPhone and Android phones have taken the world by storm largely because of the applications that users are able to download and use on their phone. They provide instant information and provide members with a direct way to contact a club or business from their iPhone or Android device. With our solutions, you can engage, inform, and impress your members.  Mobile is the future!

4 reason why your business needs to go mobile - watch video

Small business owner App testimonial - watch video

Will my App work on both the iOS (Apple) and Android devices?

Yes for the one fee we develop an App for iPhone (and iPad) and Android devices.  Your App will be available in the Apple Store and the Google Play Store. You also can request a HTML5 website for non Smartphone devices such as Blackberries however these will not support some features.

Will my App work on iPads?

Our Apps can be downloaded and used on iPads but they have not been designed specifically as an iPad app. What this means is that your App will appear small (iPhone screen sized) on an iPad screen with the option to zoom in 2x to see it bigger. When searching the App store for your App you have to select iPhone apps to find it.

What is the advantage to my business in having an App?

Research shows that with over 6.7 billion mobile devices in use worldwide, the overwhelming trend is towards connecting with business's using mobile devices rather than computers.  As members become more dependent upon mobile devices, where a traditional website once served this purpose, your members today expect to be able to engage with you on the move. An App is designed to provide this convenience. As a result you will be able to find, manage and keep more members.

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Reference:
http://techcrunch.com/2012/06/14/comscore-us-internet-report-yoy-pinterest-up-4000-amazon-up-30-android-top-smartphone-more

How will my members know that I have an App available for download?

Every Club has a different approach but members can search the App stores, you can put up posters including QR Codes so members can scan and download your App. You can promote it on your Facebook and other social media and website. Ultimately the members themselves will promote the App to other members and prospects using the Tell a Friend feature.

How long does it take to build my App?

This depends a little on how responsive you are to any questions we have and how quickly you provide some information but typically your App will take 3 to 6 weeks elapsed time to build and the Apple approval process can take 1 to 2 weeks so overall work on between 4 to 6 weeks.

How do I update the content in my App?

Need to change content in your app? No problem. Log in to your GymBrand App account, make the change, and your app is instantly updated. Couldn't be easier.

Is my App free for members to download?

Yes, your members can download you App for free from the App Stores.

What are Push Notifications and how do they work?

Push Notifications are a way to send information to users of your app (via a badge, alert, or pop up message) even when they aren’t currently using your app. The notification will send out a message that will direct back to your app for more information. It is a way to contact all the people who have downloaded your app at the same time.

GymBrand Apps have an advanced Push Notification System that allows you to send "push notifications" right to your member's iPhone or Android device. You can send to specific locations, link to app content or websites and schedule to send at a later time. Push Notifications are a great way to notify your members of a promotion or event.

Log into your account, enter the information you want to send, and click send! Couldn't be easier.

Do I pay extra for Push Notifications that I send out?

No, unlimited Push Notifications are included at no extra cost. They are a very effective way to engage your members.

Will my App always be available?

Yes, our servers are hosted in the cloud using the latest in data hosting technology. Using GymBrand Apps you can expect 99.9% uptime for your mobile apps.

Is my data secure and backed up?

Our data centres use the latest in data encryption technology and data backups are performed daily, weekly, and monthly to ensure your data is never lost while using GymBrand Apps.

Do I get support and training if I need it?

Yes, GymBrand Apps offer support and training on how to use, promote and easily manage your App. This is included in our fees.

How can you build Apps that are so affordable?

We specialise in building business apps for fitness businesses, not games. Our backend system ensures quality, ease of use and outstanding features, all at a fraction of the cost you would expect to pay for an App.

What features will my App have?

We work with you to identify the features you want and in almost all cases there is a set fee regardless of the features you select (refer to the Features Section for more details).

Can you build specific features for my App?

No, to achieve the price point we offer, you are restricted to selecting features from what we offer. Having said that we can configure and adapt many of these features to achieve different purposes and satisfy most requests.  Our range of features is extensive and growing all the time.

If there is an App that does something very specific that you like then the best advice is to use that App for that specific purpose as it no doubt has been purpose built and developed at significant cost. Also copyright laws may apply to the intellectual property of Apps you find.

Why should I use GymBrand Apps to build my App?

Simple. GymBrand Apps is the easiest way for businesses to create a mobile application. Our mobile App solutions are extremely affordable and well proven. Just look at our portfolio.

How much is an App?

Click on the Pricing tab for pricing and what is included. 

 I have more questions

 

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